Terms & Conditions
1. BOOKINGS AND PAYMENTS
1.1 Our rooms can hold teams of different sizes. All details are given on the website. It is your sole responsibility to ensure you arrive at the correct venue for your booking.
1.3 On making a booking you accept that, while Housetrap takes appropriate steps to protect your information, the internet is not fully secure.
1.4 Only persons over the age of 16 may make a booking and they are responsible for entering their personal details correctly.
1.5 Prices vary depending on the number of players per game and are advertised on the website.
1.6 Bookings are made in advance via the website. The payment platform used is Stripe. You can pay by credit or debit card and do not need a Stripe account. Full payment is required a the the time of booking.
1.7 Once your booking is made, we can only refund if the cancellation is made more than 14 days in advance of the date of the booking. This will incur a cancellation fee.
1.8 For cancellations within 14 days of the booking date itself, Housetrap may offer an alternative date providing enough notice is given. This may incur a rescheduling fee.
1.9 you may add extra players to your booking up to the room maximum and the extra cost must be paid in cash on arrival. Prior notice of numbers attending is essential.
1.10 In the event that less people attend than are paid for, any request for a partial refund is at the discretion of Housetrap.
1.11 Late arrivals may not be able to have the full amount of time in the game room. A booking becomes a ‘no-show’ and entry may be declined if a team is late by more than 15 minutes form the start time of your booked slot. In such a case, no refund will be offered and the booking is not changeable.
1.12 Purchases on the website will be confirmed by email and are valid when fully processed by Housetrap.
1.13 Bookings may not be resold for profit or commercial purposes but may be transferred into another name by email or telephone prior to the booked arrival time.
1.14 No photographs or recordings are permitted at any time whilst in any of the escape rooms. Failure to adhere to this will result in your game being forfeited.
1.15 Housetrap expects visitors not to disclose any details of the game to others.
1.16 Housetrap will charge customers for any damage which is intentional and/or caused by misuse of items.
2. MARKETING, WEBSITE USE AND SECURITY
2.1 www.housetrapescaperooms.co.uk (the website) is owned by Housetrap who hold the right to change the content and the terms and conditions of use without prior notice. Housetrap does its best to supply up to date and accurate information.
2.2 The terms and conditions apply to the use of the website by any customer and should be read carefully before us.
2.3 The website is for personal use only and you are not permitted to use any of the content for any purpose or link to any part of the website without prior permission in writing from Housetrap.
2.4 Housetrap is not liable for any damages resulting from the use of this website
2.5 The website may contain links to third part websites. Use of these websites is at your own risk. Housetrap accepts no liability for damages arising from the use of these websites.
2.6 Photos of each team may be taken at the end of a game, these are uploaded to social media sites and may be used for any marketing purposes in the future. If you do not with for your images to be used, please notify us.
2.7 If you do not with to receive emails from Housetrap regarding offers and news you can opt out by not providing us with your email address.
3.1 Each attendee is subject to a pre-game briefing from Housetrap staff, after which they participate at their own risk. Housetrap is not responsible for injury.damages caused by not following rules/procedures as outlined in the briefing and/or on our website.
3.2 People under the influence of alcohol or drugs will be turned away and no refund or rearrangement will be offered.
3.3 All under 16s must be supervised by a responsibly adult at all times.
3.4 Housetrap does not tolerate any kind of aggression or harassment towards its staff or other members of the public. Whilst on Housetrap premises you must cooperate with Housetrap staff.
4.1 If you need to contact Housetrap you can do so using any of the following methods:
4.2 Nothing in these terms and conditions is intended to affect your statutory rights.
4.3 These terms and conditions and any contract concluded incorporating these terms and conditions shall be governed by English law and all disputes may be submitted to a court of law.